Technical Writer

At iBASEt, we are revolutionizing the factory floor. We provide high-end manufacturers – such as United Technologies (UTC), Lockheed Martin, and General Dynamics – an integrated, paperless, commercial-off-the-shelf (COTS) solution to optimize shop floor execution. Our products build in quality from start to finish by streamlining integrated functions across a product’s lifecycle from engineering to the supplier network, production and aftermarket services. iBASEt is growing and committed to seizing the tremendous opportunities in our market space. We value our collaborative partnerships with our customers and are proud of the numerous industry awards we have received for our innovation.

Job Title: Technical Writer
Department: Learning and Enablement
Reports to: Director of Learning and Enablement
FLSA Status: Exempt

Position Summary:
The primary responsibility of this position is to create and track technical documents by working with Product Managers, Software Developers, and Management. Technical documentation will be shared with internal and external iBASEt users as assistance to onboard, understand, and use our products

Essential Duties and Responsibilities:

  • Write, edit, review, and organize all software product documentation
  • Ability to translate technical concepts into easily understood information products
  • Work with software developers, product managers, and SMEs to obtain an in-depth understanding of the product and documentation requirements
  • Willing to dig in and figure out how features work by using the application
  • Acquire subject knowledge through various methods including, but not limited to: interviewing technical specialists, communicating with development team members, researching applicable topics, and demonstrating functionality by using the application
  • Organize key sections, tables, screenshots, and attachments
  • Take ownership of maintaining and updating existing software product documentation
  • Produces a wide range of documentation that meets applicable standards and is appropriate for its intended audience, supporting planned and unplanned product releases • Ensure documents are technically and mechanically accurate, and consistent with regard to clarity, flow, organization, completeness, and readability
  • Analyzes existing and potential content with a focus on reuse and single-sourcing opportunities to increase efficiency
  • Must have experience in effectively driving meetings with other team representatives to review documents, compile inputs/corrections, resolve incompatible comments, and provide final publishable documentation
  • Coordinate with QA team on review and testing of all applicable documentation
  • Work with Marketing to ensure release announcement is crafted and published at the time of release
  • Store, manage and track draft revisions on company repositories until final drafts are completed
  • Creating/assisting in the transition to and maintaining content development on the solution portal
  • Organizes multiple simultaneous projects and requests

Pre-Requisites:

  • Bachelor’s degree in related field or 4-6 years related experience
  • Have straightforward, crisp, and clear writing style
  • Experience writing documentation and procedural materials for varied audiences
  • Attention to detail coupled with effective analytical and problem-solving aptitude
  • Self-motivator with the ability to work as part of a team or independently with little supervision or direction
  • Ability to balance and prioritize many diverse tasks at once
  • Fundamental knowledge of CSS and HTML
  • Knowledge of Snagit, Adobe Acrobat Pro IX/DC
  • Strong working knowledge of Microsoft Office Required Skills
  • Excellent writing and organizational skills

iBASEt is an Equal Opportunity/Affirmative Action Employer.

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