Solutions Engineer

At iBASEt, we are revolutionizing the factory floor. We provide high-end manufacturers – such as United Technologies (UTC), Lockheed Martin, and General Dynamics – an integrated, paperless, commercial-off-the-shelf (COTS) solution to optimize shop floor execution. Our products build in quality from start to finish by streamlining integrated functions across a product’s lifecycle from engineering to the supplier network, production and aftermarket services. iBASEt is growing and committed to seizing the tremendous opportunities in our market space. We value our collaborative partnerships with our customers and are proud of the numerous industry awards we have received for our innovation.

JOB TITLE:                  Solution Engineer

DEPARTMENT:           Global Sales

REPORTS TO:             EVP of Sales

Position Summary:

Solution Engineer supports the sales team to gain new customers and help drive business growth. They will be a motivated risk-taker and team player. Solution Engineers are strategic and focused thinkers who understand their prospects’ business and how the iBASEt solutions deliver value inside and out. They have the courage and poise to quickly develop relationships and to get through to the right decision-makers and make an impact upon the customer sale. They have experience in managing individual as well as team targets and have a natural flair for selling.

To thrive in this role, you will be an overachiever who is always pushing yourself to do more. You will be able to positively overcome resistance to gain commitment, establishing long-term client relationships, and help make iBASEt’s concepts simple and compelling. You enjoy taking a problem and converting it into relatable ideas your customer can understand.  You are both a logical visionary, technically minded and can quickly assess a situation and adjust your presentation, discussion, and focus to the audience level.

Essential Duties and Job Responsibilities:

  • Partner with and support the Account Executives (AE) to accelerate iBASEt software revenue growth
  • Collaborate with AE team and provide input on region and client account plans as necessary
  • Assist in business case development – value of iBASEt solutions against client strategic objectives
  • Provide and deliver technical presentations and demonstrations to describe how iBASEt products will best meet the customer business and technical requirements
  • Develop a strong ability to deliver targeted messaging around iBASEt and customer initiatives
  • Become proficient in all iBASEt solutions – with the ability to present and demonstrate against client requirements
  • Evaluate product/service marketability in terms of customers’ technical and manufacturing needs
  • Develop and deliver workshops and product demonstrations
  • Maintain up-to-date awareness of activities, industry trends & government regulations
  • Establish long-term, ongoing customer relationships
  • Describe industry best practices to prospects in an effective manner
  • Provide fundamental training and best practices
  • Lead or assist with Return on Investment (ROI) evaluations
  • Recommend solution enhancements or modifications to customers
  • Team with product development and R&D departments to drive customer value for the roadmap and future capabilities
  • Relay customer needs/wants back to Product to drive development priority
  • Assist in all aspects of bringing an account to closure
  • Support services implementations as requested
  • Support partner sales as requested

 Pre-Requisites & Qualifications:

  • Bachelor’s degree in a technical or business-related field
  • Five or more years of hands-on experience in complex discrete manufacturing such as aerospace, medical devices, defense, or other highly regulated manufactured products and their supply chain
  • Knowledge of Aerospace & Defense manufacturing processes
  • Three or more years experience working with an electronic execution system (e.g. MES, MoM, PLM)
  • Extremely detail-oriented and customer-focused
  • Analytical nature with the ability to solve complex business issues
  • Excellent knowledge of basic computer systems functions & MS Office Suite
  • Excellent communication and customer relations skills, both written and oral with the ability to build effective customer relationships
  • Well-developed presentation skills
  • Ability to work and problem solve individually as well as in a team setting

Nice to Have Qualifications

  • Hands-on experience with iBASEt Solumina, Product Lifecycle Management systems (e.g. PTC Windchill, Siemens Teamcenter), Enterprise Resource Planning systems (SAP, Oracle, IFS, Infor) or Salesforce CRM
  • Past software deployment experience (e.g. MES, PLM, ERP)
  • Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesign
  • Knowledge of basic IT functions: server/VM configuration, authentication factors (SAML, SSO, LDAP), certificate authority (SSL)
  • Competency with Atlassian (Confluence, Jira), Roadmonk or Zendesk products

Travel:

  • Must be able to travel nationally, up to 50% at times, providing on-site consulting work to clients, and have the ability to work remotely from your home office
  • Travel times may include Sunday evenings, Friday afternoons, and/or Saturday mornings
  • International travel is required
  • Ability to travel with only days of notice

iBASEt is an Equal Opportunity/Affirmative Action Employer.

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